service management

Infor Service Management improves your work orders, scheduling and dispatch, service history, analytics and service contracts.

Fast and flexible

In service-centered industries, speed and responsiveness are two of the greatest assets. Our clients demand these assets from us and our products. That’s why we offer them Infor Service Management. It’s the deepest, most industry specific service management solution on the market today – helping leading businesses to deliver better equipment service, resolve problems faster, and manage the entire service process more efficiently.

Infor Service Management improves:

  • Work orders – Track and manage work orders for faster completion and more accurate billing.
  • Scheduling and dispatch – Gain visibility into each technician’s schedule and qualifications to increase resolution speed and minimize non-essential trips.
  • Service history – Gain access to complete historical data
  • Analytics – Easily analyze data down to the detail level.
  • Service contracts – Track and manage service level agreements with maximum efficiency.

Our Softworx experts can make technology do your bidding. Call us now for an obligation-free conversation.

contact an advisor

The competitive advantage

  • Develop a highly responsive, information-driven service organization that leads to trusting, long term customer relationships.
  • Fine-tune information systems to solve day-to-day business challenges quickly and efficiently.
  • Rapidly adjust schedules as new orders arrive, to deliver services on time, without interruption.

What is Service Management?

Service Management is a customer-focused approach to delivering information technology - providing value to the customer whilst also strengthening the customer relationship when executed properly.

The goal of Service Management is to maximize service supply chains, which are often more complex than the supply chain of finished goods. By aiming to reduce high costs by integrating products and services, inventory levels can also be kept smaller.

As a framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients, strategic Service Management meets the needs of the customer without undue complexity or cost on behalf of the supplier.

Specialized by industry

Infor Service Management provides highly focused capabilities that help companies compete effectively in selected industries, including:

Resources

Find out how we can help your business perform better

speak to an advisor
EOH